eTB Terms and conditions

1. Booking conditions

A summary of key points and specific details for particular vehicles or test types is listed below. Alternatively, details of VOSA's test booking conditions can be obtained by calling us on 0300 123 9000.
Further information about VOSA can also be found at www.vosa.gov.uk
For every vehicle test the driver/presenter will be expected to comply with all site safety requirements, including the wearing of any necessary protective equipment (e.g. ear defenders, high visibility clothing etc) as directed by VOSA staff. You must remain with the vehicle during the test, and must not wander unaccompanied around the test station.
If you cannot keep your appointment you must give at least 3 working days notice to avoid loss of fee.
It would be helpful if you could bring the appointment letter with you. Duplicate copies of most relevant documents may be obtained from VOSA.
On the day of the test you must ensure that:
• Your vehicle is clean enough to examine, fully roadworthy and has sufficient fuel to carry out the test,
• The VIN/chassis number is firmly attached and legible,
• The driver and vehicle arrive punctually and follow the instructions of testing staff,
• The vehicle does not emit substantial quantities of smoke,
• Any door, tailgate, boot lid, fuel cap, floor coverings or other device capable of being opened or . accessed is not locked or fixed in such a way that a thorough check cannot be carried out,
• The vehicle or its contents is not in such a condition that any meaningful check would risk endangering anyone or damaging the vehicle or any other property,
• In the interest of safety you do not bring any animals (including pets) or children under 16 years to the test station,
• The use of mobile phones (including using them with a hands-free or Bluetooth attachment) is restricted in some areas of the test station. Please follow the advice of testing station staff regarding where, and when, they can be used. Under no circumstances should you use a mobile phone when driving a vehicle or assisting with the inspection.

1.1 Online test booking

1.1.1 Timings:

You have 15 minutes from selecting the type of test to selecting an appointment displayed on screen. If you have not completed this stage in the 15 minute time limit, the system will time out and you will have to start the process again. If this happens any provisional appointment shown to you will be returned back to the system, so may not be there when you return.

1.1.2 Payment timings:

Once the provisional appointment has been selected, you have 15 minutes to complete payment. If you have not completed this stage in the 15 minute time limit, the system will time out and you will have to start the process again. If this happens any provisional appointment shown to you will be returned back to the system, so may not be there when you return.

1.2 Reschedule within 3 working days

If you wish to reschedule within 3 working days and require to change the choice of the station you want the test to be conducted at, then you will have to arrange this through the contact centre, as this service is unavailable on the web.

2. Heavy good vehicles - Special Notes

The technical details displayed on the booking screen need to match that of the vehicle presented for test on the day of the appointment, if not the fee is forfeited and the vehicle will not be tested.
A full list of the requirements for the presentation of vehicles is contained on form VTG12 available on the VOSA website.

- If any of these conditions are not met the fee is forfeited and the vehicle will not be tested.
Please bring these documents with you on the day of the test:
• Current test certificate,
• The current plating certificate,
• A legible ministry plate displayed and permanently fixed on the vehicle.

Loading of Vehicles - For the purpose of the brake test the load must exceed 65% of the Gross Vehicle Weight or the Maximum GB Weight, if this is lower.

It is an offence to use a vehicle on the road if the weights shown on the plating certificate are exceeded.

A test may be refused if a test location cannot carry out a satisfactory brake test. You are therefore strongly advised to comply with the loading instructions shown below:

You are strongly advised to present the following vehicles laden: Any multi axle vehicle or trailers (excluding 3 axle semi-trailers) with a bogie weight exceeding 10000kg; vehicles or trailers on which our load simulator cannot be applied above the axles because of the construction of the vehicle. For example Tankers, Livestock Carriers (Livestock is not acceptable as a load for test purposes), or vehicles equipped with large tail lifts, heavy tailgates or long rear overhangs. The only exception to the above will be vehicles or trailers classified as carrying dangerous goods or hazardous substances that cannot be loaded with a safe load.

3. Trailers - Special Notes

The technical details displayed on the booking screen need to match that of the vehicle presented for test on the day of the appointment, if not the fee is forfeited and the vehicle will not be tested.
A full list of the requirements for the presentation of vehicles is contained on form VTG12 available on the VOSA Website.

- if any of these conditions are not met the fee is forfeited and the vehicle will not be tested.
Please bring these documents with you on the day of the test:
• Current test certificate,
• The current plating certificate,
• A legible ministry plate displayed and permanently fixed on the trailer.
You must ensure that the ministry identification mark is clearly displayed and permanently fixed on trailers.

Loading of Vehicles - For the purpose of the brake test the load must exceed 65% of the Gross Vehicle Weight or the Maximum GB Weight, if this is lower.

It is an offence to use a vehicle on the road if the weights shown on the plating certificate are exceeded.

A test may be refused if a test location cannot carry out a satisfactory brake test. You are therefore strongly advised to comply with the loading instructions shown below:

You are strongly advised to present the following trailers laden: Any trailers (excluding 3 axle semi-trailers) with a bogie weight exceeding 10000kg; trailers on which our load simulator cannot be applied above the axles because of the construction of the vehicle. For example Tankers, Livestock Carriers (Livestock is not acceptable as a load for test purposes), or vehicles equipped with large tail lifts, heavy tailgates or long rear overhangs. The only exception to the above will be trailers classified as carrying dangerous goods or hazardous substances that cannot be loaded with a safe load.

4. PSV - Special Notes

5. Dangerous Goods Vehicles

Dangerous good vehicles can not be booked by this method, if you need to book your vehicle in for a test then please get in touch with the contact center. If you book your vehicle by this method and arrive at the test station the test fee is forfeited and the vehicle will not be tested.

6. Notes

If we can help in any other way, please get in touch on 0300 123 9000.

Page last updated: 09/09/2008