Booking a theory test using the trainer booking facility
If you wish to use the Trainer Booking Facility (TBF) for vocational, motorcycle, car and ADI Part 1 theory tests you will need to:
- ensure that you are set up with a practical business ID number (even if you do not need to trainer book practical tests, you still require this ID number for the system) - you can obtain a practical business ID by calling the national booking line number and then requesting to be put through to the Trainer Booking Section
- once you have your business ID, you then need to complete the theory test TBF application form. This application forms are available to download from the link below. Please post the relevant completed form to the number/address provided on the form.
- a theory test trainer booker Car & ADI Part 1 application form (PDF)
- a theory test trainer booker Vocational and motorcycle application form (PDF)
- a Business ID form
The Theory Test Unit will then contact the theory test contractor on your behalf and set up your account. You should receive confirmation from the contractor when you are able to book theory tests.
Booking online
If you are a registered theory test trainer booker, you can now book your tests online. To log in to the service you will need your business ID number and your username and password.
Cancelling a test
Any notice of cancellation must reach the Driving Standards Agency (DSA) not later than three clear working days (excluding Saturdays, Sundays, Bank Holidays, Christmas Day and Good Friday) prior to the date of the appointment otherwise the fee will be forfeit. Allowance should be made for postal transit time.
Organisations may not change the candidate within the three working days cancellation period without losing the fee.
DSA needs to plan the use of its resources carefully to maximise efficiency. Organisations that book appointments and then cancel them continually, therefore, may have the TBF either suspended or withdrawn from them.
The transfer of reservations between training organisations is not permitted under any circumstances. Failure to comply with this rule will result in TBF being either suspended or withdrawn from the organisations concerned.
DSA cancellations
Every effort will be made to avoid cancelling trainer-booked tests. When this is unavoidable, DSA will contact the training organisation immediately to arrange an alternative appointment.
Payment defaults
DSA takes a serious view of payment defaults. In the event of any trainer defaulting on a payment for TBF reserved slots, DSA will generally seek to cancel the test(s) concerned and may suspend TBF for the offending organisation.
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Page last updated: 15/03/2007