Vehicle Encounter FAQs for Operators

Introduction to Vehicle Encounter Reports

Q. What are Vehicle Encounter Reports why were they introduced by VOSA?

A. Encounter reports allow operators to access the information on when and where their vehicles were stopped on the roads, as well as why this happened.


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This allows you as an operator to start adjusting their vehicle maintenance to address any issues the report finds.


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Information available

Q. How can operators get their Vehicle Encounter Reports?

A. Reports can be obtained by registering and using VOSA's online service via www.businesslink.gov.uk/servicereports.


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Q. When are the reports updated?

A. The reports are fully updated with the previous month’s data on the first Monday of the month.


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Data Protection and Freedom of Information

Q. Can I receive Vehicle Encounter reports on behalf of a company that I am not employed by?

A. No, only someone named on the O licence can be signed up to the online reports.


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Specific report details

Q. What is the difference between a sift inspection and a full inspection?

A. Examiners usually 'sift' vehicles to determine what checks each vehicle requires. This usually means a visual inspection and asking the driver a few questions. It is then determined whether the vehicle gets a full inspection or is allowed to proceed on its journey without further delay. Any vehicle released after a sift, without being fully inspected will not be issued with any paperwork and there is no impact on the OCRS score.


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