Single Booking frequently asked questions

My Vehicle details can not be found or do not match, what do I do now?

There may be a number of reasons that your vehicle details do not match our records. You or a previous owner may have changed the registration number or made physical changes to the vehicle. If the vehicle is an older vehicle and you have a hand written plate then it may be that the record has not been added to our computer database yet.
These problems can be sorted; until they have you will not be able to book online. For the older vehicles then a telephone call to us on 0300 123 9000 will alert us, and we can arrange to have the record added to our computer database. For registration number and physical changes to the vehicle then you will need to download form VTG10 from the VOSA website and fill out the details of what has been done to the vehicle, I.E change of registration number from ABC 456 to ABD 456. and follow the instructions on the form. Once this has been done we will update the computer database and you will be able to book your vehicle test online. If you need our assistance then call us on 0300 123 9000,
We are open from 7:00am to 8:00pm Monday to Friday, and 8:30am to 3:00pm on Saturday.


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What is a Dangerous or Hazardous Goods Vehicle?

A dangerous goods vehicle is a vehicle or trailer that carries dangerous goods or substances. When we ask this question we are only concerned with what state the vehicle will be in when it comes into the test station at time of test. If your vehicle usually carries chemicals but on the day of the test the vehicle has been purged and you have a valid purged certificate then the vehicle is not a dangerous goods vehicle
This is a vehicle normally used for the carriage of such goods, classified as the following:
Class 1 - Explosives
Class 2 - Compressed gases
Class 3 - Flammable liquids
Class 4.1 - Flammable solids
Class 4.2 - Spontaneously combustible
Class 4.3 - Dangerous when wet
Class 5.1 - Oxidising agents
Class 5.2 - Organic peroxides
Class 6.1 - Toxic
Class 6.2 - Infectious substances
Class 7 - Radioactive
Class 8 - Corrosives
Class 9 - Miscellaneous
There are a number of other products identified which may not be included in the above, which are classified as “Obnoxious”. These include: animal waste; refuse; hospital waste; and other such products such as pressurised gases, pressurised liquids, asbestos etc.


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You are showing a future booking for my vehicle but I have not booked my vehicle for a test.

It may not be you that has booked the vehicle in for a test, it may be if you have recently purchased the vehicle that the previous owner made a booking for that vehicle but has not changed it yet. or if you use a repairer it may be that they have made a booking for the vehicle. This will not stop you from making you own booking; all we are trying to do is keep you informed so you do not double book the vehicle. If you are sure no-one else has booked on your behalf then you can carry on completing your booking.


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What the security code on the back of my credit card?

In order to process payments with Visa and MasterCard credit cards, we now need the CV2 or CVC2 security code. This 3 digit code is found on the back of your credit card.
For more information look at the Credit Card Security Codes information page.


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Is my vehicle a Heavy goods vehicle?

Heavy Goods Vehicle - Is a vehicle over 3,500kg design gross weight that has the capacity to carry goods.


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A page is displayed telling me that the page I am trying to view has expired

You may have pressed the 'Next' button more than once on the previous page. If you only press the button once then the next page will be displayed correctly. Appointments are only reserved for 15 minutes, so another possibility is that more than 15 minutes have passed from when you selected an appointment to book.


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Which payment cards can I use to pay for my test?

You can pay by a) MasterCard b) VISA or c) a debit card issued in the UK with a Switch, Maestro or VISA Electron logo.


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How far in advance should I book my test?

The length of time you’ll need to wait for an appointment will vary between test stations. The VOSA recommends that you book early if you want a test on a certain day or at a particular test station. Bookings can be made up to 93 day (three months) ahead.


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I wish to cancel my appointment, am I entitled to a refund?

If your appointment falls within three working days then you are not entitled to a refund for cancelling your booked test. All appointments cancelled which are greater than three working days away will be given a full refund. It is not possible to cancel an appointment online which is scheduled for today, to do this you need to call us on 0300 123 9000


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I want to reschedule my appointment to a different time/date, can I do this?

The Online Booking Service allows you to reschedule your appointment online but does contain some restrictions. Appointments that fall within three working days can only be rescheduled to dates between now and your appointment date and time and these appointments will be offered to you automatically on attempting to reschedule such an appointment. If your appointment is further away than three working days then you are able to choose another appointment at any station to suit your needs. It is not possible to reschedule your appointment online if it is for today, to do this you need to call us on 0300 123 9000


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I selected a station from the list but I am not being offered any appointments regardless of the time or date I enter in my preferences

You should phone us on 0300 123 9000


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A problem occurred during payment processing, what should I do?

If you receive an error during payment processing you should phone the contact centre on 0300 123 9000 as soon as possible.


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How does the online customer know when their booking has been confirmed?

An appointment is only fully confirmed when confirmation of the booking has been received. The confirmation of an online booking is the email confirmation that customer will receive at the end of the booking process. If this email had not been received then there is a chance that the booking has not been completed and may not appear on the selected test station daily programme and you may be turned away from the test station.


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I just tried to book an appointment for my vehicle and it failed; now when I'm trying to book again I'm being told I have a future booking

If you only get part way through booking an appointment, the Online Booking Service will retain the appointment for 15 minutes before removing it, so it is likely that it has not been removed yet. If you still get this message after 15 minutes then you should call the contact centre on 0300 123 9000 as they can advise you further.


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A page is displayed telling me that my appointment is no longer available

The Online Booking Service will only reserve an appointment for you for 15 minutes. You will get this message if you take longer than 15 minutes to confirm that you wish to book the appointment and accept the terms and conditions. You can choose again on the appointment preferences screen.


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I get to the ‘choose a test’ page but there is only one option for my vehicle, is this right?

Yes this is correct; the Online Booking Service only supports the booking of annual tests. If you require a different test to these please phone the contact centre on 0300 123 9000


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I have asked for appointments after 5:00pm but am not being offered any

Different test stations close at different times. You can check what time the station you want to book at closes by using the 'Station Information' link on the appointment preferences or following the 'Information about booking online' link on the Vehicle tests Online page.
If you require a test out of hours you will have to book this through the contact centre and you may be charged a supplement for this service.


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Certain vehicle details are blank

When searching for your vehicle/trailer you may see some results returned where information is missing. If this is the case please call the contact centre on 0300 123 9000 to book your test.


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What are the system requirements for using the Vehicle on-line booking service?

To use the Vehicle on-line booking service it is recommended that you use one of the following browsers to ensure the best experience possible:
Microsoft Internet Explorer (version 5.5 to 7)
Firefox
Opera
Safari
Some processes in the Vehicle on-line booking service require that JavaScript is enabled . If you have JavaScript disabled you can follow this guide on How to enable JavaScript.


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