PFA Frequently asked questions

I don’t know my new PFA number where can I get this?

This can be found on the top right hand corner of your PFA Statement and consists of digits only.

Alternatively you can find this by going into PFA Management before you start your booking.


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Which payment cards can I use to add fund to my PFA?

You can pay by a) MasterCard b) VISA or c) a debit card issued in the UK with a Switch, Maestro or VISA Electron logo.


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What the security code on the back of my credit card?

In order to process payments with Visa and MasterCard credit cards, we now need the security code. This 3 digit code is found on the back of your credit card.

For more information look at the Credit Card Security Codes information page.


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I forgot to top up my PFA before making a booking online, can I top this up part way through a booking or do I have to exit, top up my PFA and start again?

If there is not enough money in the account to pay for the appointment, you cannot top up online halfway through. Please call the Contact Centre for Assistance 0300 123 9000.


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What are the system requirements for using the PFA management service?

To use the Vehicle on-line booking service it is recommended that you use one of the following browsers to ensure the best experience possible:
Microsoft Internet Explorer (version 5.5 to 7)
Firefox
Opera
Safari
Some processes in the Vehicle on-line booking service require that JavaScript is enabled . If you have JavaScript disabled you can follow this guide on How to enable JavaScript.


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