Multi vehicle test booking service frequently asked questions

My Vehicle details can not be found or do not match, what do I do now?

There may be a number of reasons that your vehicle details do not match our records. You or a previous owner may have changed the registration number or made physical changes to the vehicle. If the vehicle is an older vehicle and you have a hand written plate then it may be that the record has not been added to our computer database yet.
These problems can be sorted; until they have you will not be able to book online. For the older vehicles then a telephone call to us on 0300 123 9000 will alert us, and we can arrange to have the record added to our computer database. For registration number and physical changes to the vehicle then you will need to download form VTG10 from the VOSA website and fill out the details of what has been done to the vehicle, I.E change of registration number from ABC 456 to ABD 456. and follow the instructions on the form. Once this has been done we will update the computer database and you will be able to book your vehicle test online. If you need our assistance then call us on 0300 123 9000,
We are open from 7:00am to 8:00pm Monday to Friday, and 8:30am to 3:00pm on Saturday.


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You are showing a future booking for my vehicle but I have not booked my vehicle for a test.

It may not be you that has booked the vehicle in for a test, it may be if you have recently purchased the vehicle that the previous owner made a booking for that vehicle but has not changed it yet. or if you use a repairer it may be that they have made a booking for the vehicle. This will not stop you from making you own booking; all we are trying to do is keep you informed so you do not double book the vehicle. If you are sure no-one else has booked on your behalf then you can carry on completing your booking.


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What the security code on the back of my credit card?

In order to process payments with Visa and MasterCard credit cards, we now need the CV2 or CVC2 security code. This 3 digit code is found on the back of your credit card.
For more information look at the Credit Card Security Codes information page.


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I wish to cancel my appointment, am I entitled to a refund?

If your appointment falls within three working days then you are not entitled to a refund for cancelling your booked test. All appointments cancelled which are greater than three working days away will be given a full refund. It is not possible to cancel an appointment online which is scheduled for today, to do this you need to call us on 0300 123 9000


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I want to reschedule my appointment to a different time/date, can I do this?

The Online Booking Service allows you to reschedule your appointment online but does contain some restrictions. Appointments that fall within three working days can only be rescheduled to dates between now and your appointment date and time and these appointments will be offered to you automatically on attempting to reschedule such an appointment. If your appointment is further away than three working days then you are able to choose another appointment at any station to suit your needs. It is not possible to reschedule your appointment online if it is for today, to do this you need to call us on 0300 123 9000


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I selected a station from the list but I am not being offered any appointments regardless of the time or date I enter in my preferences

You should phone us on 0300 123 9000

A problem occurred during payment processing, what should I do?

If you receive an error during payment processing you should phone the contact centre on 0300 123 9000 as soon as possible.


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I just tried to book an appointment for my vehicle and it failed; now when I'm trying to book again I'm being told I have a future booking

If you only get part way through booking an appointment, the Online Booking Service will retain the appointment for 15 minutes before removing it, so it is likely that it has not been removed yet. If you still get this message after 15 minutes then you should call the contact centre on 0300 123 9000 as they can advise you further.


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A page is displayed telling me that my appointment is no longer available

The Online Booking Service will only reserve an appointment for you for 15 minutes. You will get this message if you take longer than 15 minutes to confirm that you wish to book the appointment and accept the terms and conditions. You can choose again on the appointment preferences screen.


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I have asked for appointments after 5:00pm but am not being offered any

Different test stations close at different times. You can check what time the station you want to book at closes by using the 'Station Information' link on the appointment preferences or following the 'Information about booking online' link on the Vehicle tests Online page.
If you require a test out of hours you will have to book this through the contact centre and you may be charged a supplement for this service.


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What are the system requirements for using the Vehicle on-line booking service?

To use the Vehicle on-line booking service it is recommended that you use one of the following browsers to ensure the best experience possible:
Microsoft Internet Explorer (version 5.5 to 7)
Firefox
Opera
Safari
Some processes in the Vehicle on-line booking service require that JavaScript is enabled . If you have JavaScript disabled you can follow this guide on How to enable JavaScript.


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